Shipping terms and conditions

Terms and conditions

Tuomi Furniture Oy 3148263-9 (online shop) sells products to private persons in Finland and European Union. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: [email protected]
Telephone: +358 41 507 7017
Address: Takkatie 6, 00370, Helsinki, Suomi

Orders

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: [email protected]
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Shipping

Orders are being shipped during workdays. Products from the stock are usually sent within 1-2 weeks. Delivery for products that are not in stock takes 6-10 weeks. Delivery times are stated in the shop for each product separately. We offer free shipping to all EU countries.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns (in stock products)

The customer has a right to change or return in stock products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. All the following contact information (name, address, mobile number, e-mail and bank account number) must be icluded into the return package. Customer is responsible for all the return shipping costs. All the returns are sent back to us at customer´s own risk. Parcel is not our responsibility until we have signed for it.

Cancelling an order (in stock products)

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

Returns (made to order products)

In the event of return any made to order product Tuomi Furniture Oy shall hold 50% non-refundable deposit paid by the customer for all expenses and outlays incurred up to the date of return. If the product is made to order you can find a “(made to order)” note in the shop right next to delivery time.

Cancelling an order (made to order products)

In the event of cancellation of any made to order product Tuomi Furniture Oy shall hold 50% non-refundable deposit paid by the customer for all expenses and outlays incurred up to the date of cancellation. If the cancellation is made before we have proceeded with the order, customer will get back the money. If the product is made to order you can find a “(made to order)” note in the shop right next to delivery time.

Defect liability and reclamations

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.